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FAQs

How do I place a hire order with Wellington Wedding Hire?

Look through the options and select the item and quantity that you would like to use for your wedding.

Add them to your “cart” and then head to your cart to view your order.  When finished go to the “checkout”.  This will send your order request through to us so that we can check availability for your wedding date.

Once we confirm availability of your preferred hire items we will send through an invoice with our terms & conditions for you to review.

To confirm your booking a 50% deposit is required to secure the items for your special day.  Final payment and a $100 bond will be due 7 days prior to collection of the hire items.  The bond is refundable upon the return of all hire items in an undamaged condition.

 

What are your payment and hire terms?

To confirm your booking a 50% deposit is required to secure the items for your special day. 

Final payment will be due 7 days prior to collection of the hire items.

A damage bond will be held in the form of valid credit card details.  The bond is to cover any lost or damaged goods.  If all goods are returned on-time and in the same condition they were hired to you in, then the credit card details will be destroyed.  If items have been lost or damaged an invoice for the additional replacement costs, will be generated and charged against the credit card we have on file.

Is the deposit I pay to secure the items refundable and what is your cancellation policy?

Once you pay the 50% deposit for your hire items we will book these into our inventory system to guarantee they are available for your special day

The deposit is non-refundable as it may affect other bookings being turned down due to your hire items are secured.  However, we will consider refunds under special circumstances or cancellations made within 7 days of placing the order.

Cancellation 30 days prior to your wedding date will incur no additional fees aside from the deposit.

A full forfeit of hire fees will be applied if cancelled within 30 days of the wedding date.

 

How do I pay for my hire items?

Our full bank details will be provided along with your hire invoice.

 

If I hire items that need assembling or putting together, will it come with instructions?

Yes it will.  For example, if you selected one of our complete centre pieces, it will come with an image and step by step instructions on how to build this and a guide on how long it should take, to allow you to work this into your planning

 

Can I view the items before I hire them?

Yes you can.  We are based in Upper Hutt, Wellington.  Viewings can be arranged by appointment

 

I am looking for something that is not on your website or different quantities, can you source them?

Yes we can.  Being a large Wedding and Event styling business, we hold a huge range of items as well as custom build elements.  Not all of our inventory is on the website.  Please email or call us to discuss your specific needs or vision. 

wwhire@redpebble.co.nz  or Michelle on 027 3288734

 

How do I receive my hire items?

We offer a delivery and collection service to/from any accommodation or wedding venue within central Wellington.  The cost is $40 per drop off or collection. 

For orders in the Wairarapa, Kapiti Coast region, or other regions within NZ, delivery charges will be quoted separately  

Delivery can be arranged 1-2 days prior to the wedding, dependent on availability.

The return or collection of the items will be confirmed prior to the date and will depend on future bookings and will take into consideration your location

 

Can I collect/return my items from you to save on delivery fees? 

Pick-up and drop-off is available for smaller orders.

We are based in the Upper Hutt area and you can arrange to collect or return items hired from us.

Items can be collected by appointment only and you may collect items 1-2 days prior to your wedding based on availability.

All items must be returned on the agreed date unless agreed to prior.

 

Can you courier / freight Nationwide?

Yes we can freight most items within NZ.  A quote would need to be provided separately, or alternatively you could organise freight from a reputable company.

  

What happens if one of the items I hire is damaged or broken at the wedding?

A replacement fee for the hire item/s will be charged upon collection or pick-up for any damaged or broken hire items.  The cost will be deducted from the $100 bond that was paid.  However, if the replacement fee is more than the $100 then an invoice for the additional costs will be payable.  If the replacement cost is less than the $100